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Privacy Policy

Effective Date: July 24, 2026

CASTDIEMONDS LLC (“CASTDIEMONDS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit castdiemonds.com, subscribe as a member, join a preorder list, communicate with us, or purchase products through our website and associated checkout services.

1. Information We Collect

Information you provide

We may collect information that you voluntarily provide, including:

  • Your name
  • Email address
  • Telephone number, when provided
  • Billing and shipping addresses
  • Membership and newsletter subscription information
  • Product interests, preorder requests, survey responses, and form submissions
  • Order information and purchase history
  • Communications you send to customer support
  • Information submitted when participating in promotions, giveaways, or special offers

Payment information

Payments may be processed through Stripe or another payment provider identified at checkout. Payment-card information is submitted directly to the payment provider and is handled according to that provider’s privacy and security practices.

CASTDIEMONDS may receive transaction information such as your name, contact information, billing and shipping address, purchased products, payment status, payment method type, and limited payment details. We do not intentionally store complete payment-card numbers on our website.

Information collected automatically

When you access our website, certain information may be collected automatically, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Referring website
  • Pages viewed
  • Dates and times of visits
  • Website interaction and usage information
  • Cookie and similar technology information

Information from service providers

We may receive information from companies that help us operate the business, including website and membership providers, payment processors, shipping carriers, fraud-prevention providers, analytics services, social media platforms, and email-delivery providers.

2. How We Use Information

We may use personal information to:

  • Operate and maintain our website
  • Create and manage free memberships
  • Process and fulfill purchases
  • Confirm, update, and ship orders
  • Manage limited product drops, reservations, and preorders
  • Calculate shipping charges and applicable taxes
  • Send order confirmations, shipping updates, and service messages
  • Send newsletters and promotional communications when you have subscribed
  • Respond to questions and customer-support requests
  • Prevent fraudulent transactions, abuse, and unauthorized activity
  • Investigate payment disputes and chargebacks
  • Improve our products, services, website, and customer experience
  • Measure website traffic and campaign performance
  • Maintain business, accounting, and tax records
  • Comply with legal obligations and enforce our policies

3. Email Communications

When you subscribe to CASTDIEMONDS, we may send you newsletters, drop announcements, preorder opportunities, restock information, member offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Unsubscribing from marketing emails will not prevent us from sending transactional or service-related messages concerning an order, refund, account, or customer-support request.

4. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

  • Operate essential website features
  • Remember preferences and login status
  • Maintain website security
  • Understand how visitors use our website
  • Measure the performance of promotions or advertising campaigns

You can control cookies through your browser settings. Disabling certain cookies may affect the operation of some website features.

If we use third-party analytics or advertising tools, those providers may collect device and usage information according to their own privacy policies.

5. How We Disclose Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Service providers

Companies that perform services for us, including:

  • Ghost or other website, membership, and newsletter providers
  • Stripe and other payment processors
  • Shipping carriers and fulfillment providers
  • Email-delivery providers
  • Fraud-prevention and security providers
  • Website hosting and analytics providers
  • Accounting, legal, tax, and professional advisers

These providers may access information only as necessary to perform services or as otherwise permitted by their agreements and applicable law.

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with a law, court order, subpoena, or governmental request
  • Detect or prevent fraud, security issues, or illegal activity
  • Protect the rights, property, or safety of CastDiemonds, our customers, or others
  • Investigate or respond to a payment dispute or chargeback
  • Enforce our Terms of Service

Business transfers

Information may be transferred as part of a merger, acquisition, financing, sale of assets, reorganization, or similar business transaction.

CastDiemonds does not sell customer or member contact lists for money.

6. Data Retention

We retain information for as long as reasonably necessary to:

  • Provide memberships and services
  • Process and document transactions
  • Fulfill orders and resolve customer-support matters
  • Maintain tax, accounting, and business records
  • Prevent fraud and respond to disputes
  • Comply with legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, transmission method, or storage system can be guaranteed to be completely secure. Customers should use caution when transmitting information online and should not send complete payment-card information through email or customer-support messages.

8. Your Privacy Choices and Rights

Depending on where you reside and subject to applicable law, you may have the right to request that we:

  • Confirm whether we maintain personal information about you
  • Provide access to certain personal information
  • Correct inaccurate personal information
  • Delete certain personal information
  • Provide a copy of certain information
  • Restrict or object to certain uses or disclosures
  • Honor an applicable request to opt out of targeted advertising or certain data sharing

You may also unsubscribe from marketing emails using the unsubscribe link in the message.

To submit a privacy request, email info@castdiemonds.com. We may need to verify your identity before completing a request. Certain information may be retained when required for transactions, fraud prevention, recordkeeping, or legal compliance.

9. Children’s Privacy

Our website and products are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online directly from children under 13.

If you believe that a child has provided personal information to us without appropriate permission, contact us at info@castdiemonds.com so that we can review and address the matter.

10. Third-Party Websites

Our website may contain links to third-party websites, social media platforms, payment services, or marketplaces. We are not responsible for the privacy, security, or content practices of those third parties. Review their policies before providing them with personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Your continued use of the website after an updated policy is posted is subject to the revised policy.

12. Contact Us

For privacy questions or requests, contact:

CASTDIEMONDS LLC
Washington, United States
Email: info@castdiemonds.com
Website: https://castdiemonds.com